Frequently Asked Questions

Find answers to common questions about our collections and services

How do I know what size to order?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-toed sandals.

Are your materials sustainably sourced?

Yes, many of our styles are part of our Clear Soles initiative, utilizing recycled materials and eco-conscious leathers certified by the Leather Working Group.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You may cancel within 30 minutes of placement; otherwise, you can initiate a return once the item arrives.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and duties are calculated at checkout.

How do I care for my suede shoes?

We recommend using a suede protector spray before the first wear and a soft-bristle brush to remove surface dirt.

Does Dolce Vita offer price adjustments?

We offer a one-time price adjustment if an item is marked down within 7 days of your purchase date.